Returns and Exchanges

 

HOW DO I MAKE A RETURN:

We know that not every item is going to be a “keeper”, so we're happy to accept returns on any garment that meets our “Return Criteria”. This can be found under the ‘Return Criteria information’ subheading. Please note, you have 14 days from your order date to return your order to us.

Some items are not eligible for a refund, this includes any items in our 'Sale’ collection. We do offer store credit or exchange on sale items and credit is valid for 5 years. 

If you are trying to return outside of our 14 day return window, please contact our Customer Service team at info@starla.ie.

 

CHRISTMAS RETURNS:

Any items bought for gifts have an extended returns period. Items bought from November 27th - Christmas can be returned up until January 10th for a full refund.

INTERNATIONAL RETURNS ONLY - please note it's essential you mark your parcel as a return with no value when you send this off with the courier or post office. Failure to do so will result in issues with delivery back to us, and delays to your refund being processed.

It’s important to note that shipping costs are not covered by Starla when you send an item back, you will need to cover these costs. We suggest shopping around to get the best price and tracking information to make sure it reaches us safely.

For International returns, this does also include any request for Duties & Payments we may receive for import back into Ireland. In these instances, we will refuse the fee and request that the parcel is returned to you. For further details on duties back into the Ireland, we suggest you speak to your shipper prior to sending your parcel off to us.

RETURN CRITERIA INFROMATION

Returned items must meet the following criteria: 

• Items must have all swing tags, security tags and labels still attached without signs of tampering. 
• Items must be unworn and unwashed. 
• Items must not contain any signs of pet hair, perfume or smoke, body odour. 
• Returns will not be accepted (and refunds will not be issued) if items have marks or stains of any kind (including make-up, fake tan or deodorant marks). 
• Items will not be accepted if the hygiene label has been removed. 
• Please return items as dispatched (buttons done up, folded and inside the original packaging) 

If you try to return an item that does not meet this criteria, you will not receive a refund and you will need to pay for the cost of the postage for the item to be returned back to you. 


WHEN CAN I EXPECT MY RETURN TO BE PROCESSED?

Eligible refunds will be credited back to the original purchaser’s method of payment. Returns for refund are usually processed within 10 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

Wrong Items relieved?

We apologise for sending you the incorrect items. Please contact us asap and we will arrange delivery of your correct items and cover the cost of the incorrect item back to us.

Faults?

Please notify us ASAP regarding any faults. Please send on images of the faults and we will deal with the matter accordingly. 

    Our Online Returns Policy is in accordance with the Distance Selling Regulations and does not affect your statutory rights. Please Note: This returns policy applies to online orders only. All in store purchases are subject to a separate returns policy.

    Please return your items to:

    Starla Returns

    Unit 16, Orion Business Centre, NW Business Park, Ballycoolen, D15 DF84, Ireland


    Please include your return card within the package or name and order number  :) We can not refund items without this information. Please do not tape your return card to the outside of the packaged as it can get damaged / lost in transit and we do not know who sent the items back. 


    Returns Instore:

    - Store Credit or exchange if the garment is still in a sellable condition